Privacy Policy

Refunds are guided by the Host’s reserved listing cancellation policy and their decision to issue a full or partial refund. Rukiye Zara will only assist in refunding the guest including the following scenarios but not limited to:

• The Host is unresponsive or host cancels the booking.
• The Guest is denied access to the property.
• Prolonged outages of essential utilities, water and electricity, affecting the guest's stay.
• The property is unsuitable for staying due to:
• Poor cleanliness or health and safety concerns.
• Significant mismatches with the listing, including but not limited to:
• Incorrect property type or location.
• Discrepancies in room details (e.g., bedrooms, bathrooms).
• Unadvertised presence of individuals or pets during the stay.
• Missing or non-functional key amenities, including but not limited to pool, appliances, or air conditioning.

Non-Refundable Conditions

No refunds will be provided under the following circumstances:

• Cancellations made after the check-in date has passed.
• Failure to arrive for the booking due to unforeseen circumstances, including but not limited to personal emergencies or travel delays.
• Rescheduling or cancellation of events, or changes in personal plans.
• Failure to comply with property rules or guidelines during the stay, resulting in denied access or eviction.
• Weather conditions or natural disasters unless the property itself is directly affected and uninhabitable.
• Any issues arising from incomplete or incorrect Guest information provided during booking.

Please ensure you review the Host’s cancellation policy and property listing details before making a reservation to avoid any inconvenience.